Warranty

Your jewelry is warranted by RUDE FÆNIX ApS according to European law for 2 years, from the original day of purchase. The jewelry warranty covers materials and manufacturing defects. A copy of the receipt is required for proof of purchase.

This warranty is void if the piece has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in material or workmanship.

THIS WARRANTY DOES NOT COVER:

  • Damage resulting from, in the opinion of RUDE FÆNIX, improper handling, lack of care, accidents, inappropriate use, modification, attempted repair, negligence, failure to follow the advice provided in the care instructions, normal wear and tear or ageing.
  • Products that are not purchased directly from the RUDE FÆNIX website.

If you have a warranty claim please contact us on Hi@RudeFenix.com

Attach a receipt of purchase, pictures of the damaged product and a written description of the damage. We will get back to you as fast as possible. 

For general return policies please read the return and refunds section in the FAQ.